Support

Support

Its formation was largely due to the lack of professional application support for publishing companies switching from traditional publishing methods to new electronic processes (or DTP as it was called back in the 80s).

It has always been easy to find places to buy new computers and software. It is much more difficult to find a partner who can help apply new technologies effectively within a business - this is essentially what Systems Support set out to do.

More than 200 companies have benefited from the support services we offer. Many clients have stayed with us for many years, a most satisfying testament to the commitment and hard work of those involved.

Since 1988 we have been running a telephone Helpdesk service, 24 hours a day, 365 days a year - ready to assist and support our customers. The record for a single Helpdesk call, started at 6:15pm one evening, is 8 hours 18 minutes, helping the Group Benefits Director sort out a messed up spreadsheet for his board meeting first thing the following morning! More typical calls range from QuarkXPress printing problems to email/internet/network glitches which prevent users accessing services they need to get their work done.

In the last six years we have invested actively in Microsoft Windows skills too, so that we can genuinely offer both Mac and PC support.

Calls range from "how do I do this in xyz software?", to "I'd like to be able to", to "it's not working" to "HELP!" Support services are tailored to meet each of our customer's requirements - telephone, on-site visits and remote access via secure dial-in or VPN Internet access are all used to best address the need at any particular time.

There are no specific exclusions to our service, which is time based, but service contracts may include any/all of the following:

All the above services are also available on a one-off basis, should your company have a need for one aspect only of the expertise SS can offer its prospective clients.